At Simplex ("we," "us," or "our"), your privacy matters. This policy explains what data we collect, why we collect it, and how we safeguard it when you visit www.simplexfuel.com or otherwise interact with us online.

Order Details: When you place an order, we collect your name, email, shipping address, billing address, and payment information (via our payment provider).

Contact Forms & Newsletters: If you sign up for our newsletter or send us a message, we gather your name and email (and any other info you submit).

Reviews & Feedback: If you leave a product review or respond to a survey, we store any details you voluntarily provide.

Usage Data: When you browse our site, we (and tools like Google Analytics) log your IP address, device type, browser, pages visited, and time spent on each page.

Cookies & Similar Technologies: We use cookies to track site performance, remember preferences, and show relevant content. Visitors from the EU/UK will see a cookie banner and can choose to accept or decline tracking cookies.

Order Fulfillment & Customer Service: Process and ship your orders, send order confirmations, and respond to inquiries.

Marketing & Promotions: With your consent, we’ll send occasional emails about new products, offers, or news. You can unsubscribe at any time.

Site Improvement: Analyze how visitors use our site so we can improve layout, fix bugs, and add features.

Legal Compliance: Comply with tax requirements, payment rules, and other legal obligations.

Service Providers: Payment processors, fulfillment and shipping partners, email marketing services, and analytics providers (Google Analytics, Facebook Pixel).

Legal Obligations: We may share data if required by law or to protect our rights.

Business Transfers: If Simplex merges with or is acquired, your info may transfer as part of that deal.

Access & Update: To update order details, email info@simplexfuel.com.

Marketing Opt-Out: Click “unsubscribe” in any marketing email or contact info@simplexfuel.com.

Cookie Control: Manage cookies in your browser or via our site banner.

Data Deletion: Under certain laws (like CCPA/GDPR), you may request deletion of your personal info by emailing info@simplexfuel.com with “Erasure Request.” We will respond within 30 days.

We keep order data for as long as required by tax and accounting laws (generally 7 years). Marketing data is kept until you
unsubscribe or request deletion.

We use industry-standard measures like SSL encryption, limited-access servers, and strong password requirements for staff accounts. While no system is 100% secure, we take reasonable steps to protect your information.

Simplex is intended for adults (18+). We do not knowingly collect data from children under 13. If you are a parent or guardian and believe your child has provided us data, email info@simplexfuel.com so we can delete it.

If you are visiting from outside the U.S., your information may be stored and processed in the U.S. By using our site, you consent to this transfer.

We may update this policy from time to time. If we make significant changes, we’ll update the “Last Updated” date at the top and may post a notice on our homepage.

For questions or concerns about this Privacy Policy: info@simplexfuel.com

By visiting www.simplexfuel.com or purchasing any Simplex products, you (“you” or “Customer”) agree to these Terms & Conditions (“Terms”). If you don’t agree with any part of these Terms, please do not use our site or place an order.

The Simplex Group, LLC is a Colorado company that offers clean performance fuel made of honey and salt. When we refer to “we,” “us,” or “our,” we mean Simplex.

Descriptions: We try to describe our Products accurately (ingredients, weight, nutritional info). However, we do not guarantee 100% accuracy - e.g., actual colors or packaging may vary slightly

Pricing: All prices appear in U.S. dollars (USD). Taxes and shipping will be calculated at checkout. We reserve the right to change prices at any time, but price changes won’t apply to orders already confirmed.

Placing an Order: Add items to your cart, proceed to checkout, and provide shipping and payment details. When you click “Place Order,” you authorize us to charge your payment method.

Order Confirmation: Once payment is processed, you’ll receive an email confirming your order. That email is our acceptance of your purchase.

Payment Methods: We accept major credit cards (Visa, MasterCard, American Express). If payment fails or is disputed, we cannot ship your order.

Cancellations: You can cancel within 30 minutes of placing your order by emailing info@simplexfuel.com. After that, fulfillment may already be in progress.

Processing Time: Orders are typically prepared for shipment within a few business days after order confirmation.

Shipping Options: We offer a range of delivery methods at checkout. Estimated timeframes will be shown during checkout based on the carrier’s guidelines. Delivery times are estimates and not guaranteed.

Shipping Fees: Displayed at checkout and calculated by destination and order weight.

Cancellations: You may request to cancel within 30 minutes of placing your order by emailing info@simplexfuel.com. After that, fulfillment may already be in progress.

Risk of Loss: Once your order leaves our fulfillment center, the shipping carrier assumes liability. If an order is marked "delivered" by the carrier, risk passes to the customer. If something goes wrong, let us know and we’ll help you file a claim.

Eligibility
Unopened and unused Simplex products may be returned within 7 days of delivery. All items must be in their original, sealed packaging to qualify for a refund.

How to Start a Return
Email info@simplexfuel.com with your order number and the reason for your return. We’ll send you a prepaid return label.

Refunds
Once your return is received and inspected, refunds are issued to your original payment method within 7 business days.
Original shipping costs are non-refundable.

Non-Returnable Items
We cannot accept returns on:

• Opened or used food products
  
• Final Sale items
  
• Items returned after 7 days

All content on www.simplexfuel.com (text, images, logos, designs) is owned by The Simplex Group, LLC or our licensors. You may view and download site content only for personal, non-commercial use.

If you post a review or share content featuring Simplex, you grant us a perpetual, royalty-free license to use it in marketing (social media, website, email, etc.). You confirm the content is yours and doesn’t infringe others’ rights.

Product(s) contain honey. Not suitable for infants under 1 year or individuals with honey allergies. Please consult a healthcare professional before making any dietary or exercise changes.

THIS PRODUCT IS PROVIDED ON AN AS-IS BASIS AND WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, NON-INFRINGEMENT, OR QUALITY. 

The statements made within this website have not been evaluated by the Food and Drug Administration. These statements and the products of this company are not intended to diagnose, treat, cure or prevent any disease.

Simplex shall not be liable for any indirect, incidental, consequential, special or punitive damages arising out of or related to the purchase, use, or inability to use the Product(s). Simplex’s total liability shall not exceed the amount you paid for the Product(s). 

You agree to indemnify and hold Simplex harmless from claims or losses arising out of your misuse of our Products or site, or violation of these Terms.