Legal

Introduction

At Simplex (“we,” “us,” or “our”), your privacy matters. This policy explains what data we collect, why we collect it, and how we safeguard it when you visit www.simplexfuel.com or otherwise interact with us online.

Information We Collect

Information You Provide Directly

  • Order Details: When you place an order, we collect your name, email, shipping address, billing address, and payment information (via our payment provider).
  • Contact Forms & Newsletters: If you sign up for our newsletter or send us a message, we gather your name and email (and any other info you submit).
  • Reviews & Feedback: If you leave a product review or respond to a survey, we store any details you voluntarily provide.

Information Collected Automatically

  • Usage Data: When you browse our site, we (and tools like Google Analytics) log your IP address, device type, browser, pages visited, and time spent on each page.
  • Cookies & Similar Technologies: We use cookies to track site performance, remember preferences, and show relevant content. Visitors from the EU/UK will see a cookie banner and can choose to accept or decline tracking cookies.

How We Use Your Information

  • Order Fulfillment & Customer Service: Process and ship your orders, send order confirmations, and respond to inquiries.
  • Marketing & Promotions: With your consent, we’ll send occasional emails about new products, offers, or news. You can unsubscribe at any time.
  • Site Improvement: Analyze how visitors use our site so we can improve layout, fix bugs, and add features.
  • Legal Compliance: Comply with tax requirements, payment rules, and other legal obligations.

When & With Whom We Share Data

  • Service Providers: Payment processors (Stripe, PayPal), fulfillment and shipping partners, email marketing services (Mailchimp/Klaviyo), and analytics providers (Google Analytics, Facebook Pixel).
  • Legal Obligations: We may share data if required by law or to protect our rights.
  • Business Transfers: If Simplex merges with or is acquired, your info may transfer as part of that deal.

Your Rights

  • Access & Update: To update order details, email info@simplexfuel.com.
  • Marketing Opt-Out: Click “unsubscribe” in any marketing email or contact info@simplexfuel.com.
  • Cookie Control: Manage cookies in your browser or via our site banner.
  • Data Deletion: Under certain laws (like CCPA/GDPR), you may request deletion of your personal info by emailing privacy@simplexfuel.com with “Erasure Request.” We will respond within 30 days.

Data Retention

We keep order data for as long as required by tax and accounting laws (generally 7 years). Marketing data is kept until you unsubscribe or request deletion.

Security

We use industry-standard measures like SSL encryption, limited-access servers, and strong password requirements for staff accounts. While no system is 100% secure, we take reasonable steps to protect your information.

Children & Minors

Simplex is intended for adults (18+). We do not knowingly collect data from children under 13. If you are a parent or guardian and believe your child has provided us data, email privacy@simplexfuel.com so we can delete it.

International Transfers

If you are visiting from outside the U.S., your information may be stored and processed in the U.S. By using our site, you consent to this transfer.

Changes to This Policy

We may update this policy from time to time. If we make significant changes, we’ll update the “Last Updated” date at the top and may post a notice on our homepage.

Contact Us

For questions or concerns about this Privacy Policy: info@simplexfuel.com

Terms and Conditions

Acceptance of Terms

By visiting www.simplexfuel.com or purchasing any Simplex products, you (“you” or “Customer”) agree to these Terms & Conditions (“Terms”). If you don’t agree with any part of these Terms, please do not use our site or place an order.

Who We Are

Simplex is a Colorado-based company that sells honey + salt packets (the “Products”) through our website. When we refer to “we,” “us,” or “our,” we mean Simplex.

Product Information & Pricing

  • Descriptions: We try to describe our Products accurately (ingredients, weight, nutritional info). However, we do not guarantee 100% accuracy—e.g., actual colors or packaging may vary slightly
  • Pricing: All prices appear in U.S. dollars (USD). Taxes and shipping will be calculated at checkout. We reserve the right to change prices at any time, but price changes won’t apply to orders already confirmed.

Orders & Payment

  • Placing an Order: Add items to your cart, proceed to checkout, and provide shipping and payment details. When you click “Place Order,” you authorize us to charge your payment method.
  • Order Confirmation: Once payment is processed, you’ll receive an email confirming your order. That email is our acceptance of your purchase.
  • Payment Methods: We accept major credit cards (Visa, MasterCard, American Express) and PayPal. If payment fails or is disputed, we cannot ship your order.
  • Cancellations: You can cancel within 30 minutes of placing your order by emailing info@simplexfuel.com. After that, fulfillment may already be in progress.

Shipping & Delivery

  • Processing Time: Typically 3–5 business days from order confirmation.
  • Shipping Options: Standard Ground (3–7 business days), Expedited (2–3 business days), Overnight (1 business day).
  • Shipping Fees: Shown at checkout based on weight and destination.
  • Cancellations: You can cancel within 30 minutes of placing your order by emailing info@simplexfuel.com. After that, fulfillment may already be in progress.
  • Risk of Loss: Once your order leaves our fulfillment center, the shipping carrier assumes liability. If an order is marked “delivered” by the carrier, risk passes to the customer. If something goes wrong, let us know and we’ll help you file a claim.

Returns & Refunds

  • Eligibility: Unopened, unused Product packets can be returned within 30 days of delivery. Products must be in original, sealed packaging.
  • Process: Email info@simplexfuel.com with your order number and reason for return. We’ll provide a prepaid return label. Refunds (minus shipping) are issued within 7 business days after inspection.
  • Non-Returnable Items: Final Sale items or any opened/used food products.

Intellectual Property

All content on www.simplexfuel.com (text, images, logos, designs) is owned by Simplex or our licensors. You may view and download site content only for personal, non-commercial use.

User-Generated Content

If you post a review or share content featuring Simplex, you grant us a perpetual, royalty-free license to use it in marketing (social media, website, email, etc.). You confirm the content is yours and doesn’t infringe others’ rights.

Disclaimers & Limitation of Liability

  • FDA Disclaimer: These statements have not been evaluated by the Food and Drug Administration. Simplex Products are not intended to diagnose, treat, cure, or prevent any disease.
  • Health Disclaimer: Contains honey. Not suitable for infants under 1 year or individuals with honey allergies. Consult a healthcare professional before making dietary or exercise changes.
  • “As Is” Basis: Products are sold “as is.” We disclaim all warranties, express or implied.
  • Liability Cap: Simplex’s total liability will not exceed the amount you paid for the Product(s). We are not liable for indirect, incidental, or consequential damages.

Indemnification

You agree to indemnify and hold Simplex harmless from claims or losses arising out of your misuse of our Products or site, or violation of these Terms.

Governing Law & Dispute Resolution

We may update these Terms periodically. If material changes are made, we’ll post a notice on our site with the updated effective date. Continued use of the site means you accept the new Terms.